Shipping policy

Sucrée & Co. Shipping Policy

Order Processing & Production Time All of our products are made to order specifically for you! Because of this, please allow 2 to 7 business days for your items to be produced and prepared for shipment.

Please note that production time is separate from shipping time. Your total delivery time will be the production time plus the shipping transit time.

Estimated Shipping Transit Times Once your order has been produced, it will be handed over to the shipping carrier. Estimated transit times are as follows:

• United States: 2-5 business days

• International: 10-30 business days (depending on destination)

(Note: Shipping times are estimates and cannot be guaranteed. Delays may occur during peak holiday seasons).

Multiple Packages To ensure you receive your items as quickly as possible, we partner with specialized printing facilities. If you order multiple different items (for example, a mug and a hoodie), they may be printed by different facilities and shipped to you in separate packages. You will receive tracking information for each separate package.

Tracking Your Order Once your order ships, you will receive a shipping confirmation email containing your tracking number(s). Please allow up to 48 hours for the tracking information to update in the carrier's system.

International Customs, Duties, and Taxes We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Address Errors & Lost Packages Please double-check your shipping address at checkout. We cannot be held responsible for packages delivered to an incorrect address provided by the customer. If your package is lost in transit, please contact us at hello@thesucree.com and we will do our best to assist you in working with the carrier.